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At
Talyor’s we have a number of detailed procedures that all management
and staff adhere to. This ensures that all jobs run as smoothly as
possible from quotation right through to the completion.
INITIAL CONTACT
When you first contact our office you will notice our friendly approach
to organising a free quotation that best suits your needs. We offer
a same day service for quotations that involve a fallen or dangerous
tree.
ESTIMATOR
When the estimator arrives at your property, he/she will be easily
identifiable in their Taylor’s staff uniform. The tree will
be inspected and you will be asked a series of questions to ensure
that your needs and requirements are met. Such questions pertain to
whether you wish to keep the wood, have Taylor’s remove the
foliage and whether you additionally wish to have the stump removed.
The experienced estimator will ensure that the correct machinery and
manpower is selected for the job at hand.
QUOTATION
The experienced estimator will provide you with a quotation on the
spot and upon receiving the quotation he/she will inform you of any
council regulations that need to be met. If there are permits required
the Estimator will provide you with the necessary council paperwork.
SCHEDULING
At Taylor’s there are two ways to schedule the job; one is to
organise it with the Estimator at the time of quotation or otherwise
confirm your intention to proceed by contacting our office. You will
be assured the first available time which is generally 3-5 days from
acceptance of the quotation. Should you require the job to be completed
sooner we will endeavour to schedule your job sooner. Please note
that fallen or dangerous trees are same day service in almost all
circumstances.
STUMP REMOVAL
This work is generally performed the day after the tree work is performed.
Our fully qualified operator will also arrive in company uniform and
carry out the task in a safe and efficient manner. The site will also
be left in a clean and tidy state.
PAYMENT
Unless alternative arrangements have been made, it is company policy
that all jobs are paid on completion. At Taylor’s we accept
cheque, cash, money order, EFTPOS and credit cards to settle your
account. |
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